Seven-plus years across IT operations and security — currently running a managed security practice end to end.
Founder & Security Engineer
Jan 2025 – Present
Managed security for small-business clients — Google Workspace security monitoring, SentinelOne EDR, phishing and spoofing detection, endpoint threat containment, and incident response.
Google Workspace
SentinelOne EDR
Email Security
Incident Response
MFA / 2SV
IT Support & Academic Technology Specialist
Apr 2020 – Present
Liberty University · Remote
Tier 3 escalation point after Help Desk Tier 1/2 intake — 4,956 tickets per year at a 99% resolution rate, resolved within a 24-hour SLA in ServiceNow. Carries post-resolution CSAT accountability across the full ticket lifecycle, alongside Canvas LMS administration, LTI integrations, and third-party vendor evaluation.
ServiceNow
Tier 3 Escalation
SLA / CSAT
Canvas LMS
LTI Integrations
Vendor Assessment
IT Support Specialist
Sep 2018 – Oct 2020
Thomas Road · Lynchburg, VA
Cross-platform IT support — hardened Windows, macOS, and Linux endpoints with security baselines and least-privilege controls, resolved server and network issues, and led database migrations.
Windows
macOS
Linux
System Hardening
Least Privilege